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While the Iowa Alcoholic Beverages Division maintains a diverse selection
of listed spirit products, occasionally customers request products
not currently listed in Iowa. Such requests are referred to as special
orders. Special orders are non-listed products not stocked in the
warehouse nor listed in the Iowa ABD price book for order on demand.
As Iowa ABD cannot store products that are unique and infrequently
requested, they can be obtained on an individual basis through the
special order program.
Special order requests are placed through Iowa ABD’s order entry
section or directly to the Special Order Manager by phone, fax or
e-mail. Special order requests should be specific as to correct product
name, brand, size and supplier if known. One full case is the minimum
order as a case is the minimum shipment unit required by suppliers.
When a product is not on file, it must be located via supplier contacts,
reference lists or the Internet for availability. If a U.S. supplier
is found and a product is available, a price quote is requested and
shipping details are established. However, if a product is not available
or a supplier cannot be found, the customer is informed that the product
is not available at that time. When and if information is obtained
at a later date, Iowa ABD will attempt to contact the customer to
follow up on the request.
Specially ordered products take approximately four to six weeks for
delivery into the Iowa ABD warehouse. Delivery times vary as some
suppliers ship more frequently or need less lead time to process special
orders than others. When received by Iowa ABD, the product is scheduled
for shipment to the customer on the next order delivery day. Returns
are not accepted on special order products unless deemed appropriate
by Iowa ABD.
Special orders may be placed for an individual consumer or for placement
on store shelves. Special orders can provide a unique product for
the store, introduce a new product into the market or expand a product
line with various sizes. Special orders can create a demand for a
product thus leading to a listing in the regular system. The program
has been very successful and mutually rewarding for the Iowa Alcoholic
Beverages Division and its customers. |
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